Return Policy

WE ARE ALWAYS HERE TO HELP!

We are pleased to accommodate exchanges and returns within 30 days on all products that are in its original packaging and have not been worn or tampered with. Please e-mail us at info@manegang.com to initiate your return and we will be more than happy to assist you further.

Here are some FAQ in regards to our return policy:

1. HOW DO I MAKE A RETURN?

E-mail us at info@manegang.com with your order # as well as the reason for returning. We will then provide you with instructions and a return address to ship your product(s) back. All returned items will be inspected to see if you qualify for a refund. Items must be in their original packaging and have not been worn or tampered with. Note:

All Returned items are subject to 15% restocking fee.

When shipping the item(s), please use sturdy boxes. For damaged item(s) or packaging, we charge an extra restocking fee of up to 75%. Your refund will be issued in the form of original payment, such as the credit card used for the order. Shipping and handling costs are non refundable and may be automatically deducted from your refund if the label is provided by ManeGang.com

We will process your request and email you within 4-6 business days from the day returned items are received at our office.

2. WHAT IS THE RETURN PERIOD?

We will provide a refund on unopened hair product(s) within industry-leading twenty-one (30) days on all products of the date that you receive your product(s).No returns or exchanges on final sale items.

3. WHY ARE MANEGANG PRODUCTS NON-RETURNABLE IF WORN?

Human hair/ Hair products are considered hygienic product with strict shipping regulations. We take matters of hygiene and public safety seriously and do not allow worn or tampered items to be returned for the safety of all our customers. We are not alone – other hair suppliers do not allow returns of worn items for the same reasons.

4. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

We will review each case independently and make a decision upon further details. In most cases, unless the item is defected, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because ManeGang will not be responsible for lost returns. Note: please indicate “RETURN, NO DUTIES” on any international package, otherwise the package may be returned to you.

All Returned items are subject to 15% restocking fee. There's NO RESTOCKING FEE for Exchange or Store Credit requests

A refund minus the shipping fee will be issued for all Unclaimed, Return To Sender, Insufficient Address packages. Return shipping is your responsibility unless an error or manufacturer's defect is found with your order and confirmed by us.

Cases such as hair texture, color or feel are not considered manufacturer's defects. Such case are processed by Standard Return Policy.

5. WHEN WILL I RECEIVE MY REFUND?

A refund for only the item(s) purchased will be provided to the original method of payment after we have received, inspected and confirmed that the returned product(s) were not worn or tampered with. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.

Some financial institutions can take up to 5-7 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.

6. HOW MAY I CONTACT YOU?

You may contact us by e-mail at info@manegang.com. The ManeGang Support team operates five days a week, 9 am- 5:30 pm Est. We always guarantee a response at the earliest and will be happy to help you!